Q. What is a Bonus?
A. Bonus Bucks or 'BBs' for short are complementary promotional bonuses given to players as an acknowledgement of their loyalty. BBs are intended to increase player's playing time, thereby increasing enjoyment and chances at being BIG winners.

Please check the withdrawal rules for more details.

Q. How much Bonus am I eligible to receive for each deposit?
A. Every single time you fund your account, you receive a specific deposit bonus (BBs) based on your loyalty level.

The loyalty table shows you how much bonus you will get on every deposit.

Q. Can I use the bonus money on all the games?
A. You can use the BBs on all the bingo games. However, you cannot use it on the casino games. If you want to use bonuses on the casino games then you will need to use the Bonus Converter. You can convert BBs into cash, which can then be used on the casino games.

Q. How does the points system work?
A. Our Loyalty Points System is based upon your wagering activity. The more you wager, the more points you earn. The more points you earn, the higher your member level will be.

Q. Loyalty levels and earning free bonus money.
A. The more points you earn the higher your level will be. We have different levels: Newbie, Silver, Gold, Platinum, Diamond and Super VIP! The higher your level, the more free bonuses you can get on every deposit!

Q. How can I trust the games to be fair?
A. We use one of the most sophisticated random number generators (RNG) in the world.

Q. What happens if I lose connection during a game?
If you become disconnected during a game, the game will be played out on the game servers. Your balance will automatically be adjusted whether you win or lose.

Q. How many bingo halls are being offered?
A. WTGBingo.com currently offers 5 pence 75 Ball and 10 pence 90 Ball halls.

Q. How do I play / purchase cards for bingo?
A. In order to play bingo, you need to be a registered member and have deposited funds into your account. This will make you eligible for purchasing bingo cards.

To play, just log in with your alias and password into the member area (My Lobby), choose the 'Play Now' section. From there, you will be able to access all of the bingo halls. You can join a Room and buy a card(s) by clicking on the cards that you wish to purchase by clicking on BUY SELECTED CARDS or you can choose to use the Quick Buy Option.

You can also prepurchase your cards. Just click on the link to prebuy next to the game link, and choose the number of games and the number of cards you want to purchase for each game. Money will not be deducted from your account until the game actually plays. You do not have to be in the game if you prebuy, but your cards will play, and your winnings will be credited to your account.

Q. Is it legal to play at WTGBingo.com?
A. We adhere to strict code of conduct. Please read carefully our terms and conditions before playing and check the laws of the country in which you reside before playing. All our players MUST be over the age of 18 plus.

Q. Is my personal data safe and secure?
A. All your personal details, all purchases you make and the games you play including all your activity on the site is safe and secure.

Q. Are my transactions secure?
A. All your transactions are completely secure, using  C.O.M.O.D.O  Secure Digital certificate, the best internet security certificate available on the market.

Q. Are my credit card details safe?
A. We take security issues very seriously and adopt the most sophisticated technology to guarantee security and protection of your privacy. Your account information and deposits are fully protected by state-of-the-art security systems, software and services.

Monetary transactions are protected by sophisticated RSA public/private key encryption mechanisms to ensure that all information remains secure and private at all times. The security measures implemented ensure the validity of each transaction you make, and the latest fraud control systems are utilized to protect your credit card information.

AVS is one of the security measures we have implemented to prevent credit card fraud. When you submit a credit card deposit, we compare your address with the address registered for this credit card. If your deposit was rejected by the AVS system (you will receive an Email notification) you must check the address you have entered and make sure your credit card company has the correct address.

If someone steals your ID and Password or you notice unusual changes on your account status, please email us at support@wtgbingo.com.

Please login to your account and submit a support ticket. You can also write to us at support@wtgbingo.com. We are always there to help you and will get back to you within 24 hours.